Introduction to Supervisory and Leadership Skills
Registration
Before you register, make sure to purchase a BCWWA Membership first ($129) — you will then receive a $140 discount on ALL courses and other select products for 1 year! Click here for Membership information.
- Member: $579.00 + GST
- Non-member: $719.00 + GST
If you are unable to register online, please contact our office for assistance. By registering for this class, you are agreeing to the terms of our customer policy.
We can also deliver this course customized to your worksite. If you would like to offer the course to several employees, please contact our office and see if a customized program at your worksite would be a better solution for you!
Registration Deadline
Nov 25, 2024
Class Format
Virtual classes are offered in real time with a live instructor. When you are part of a virtual class, your instructor is able to provide the interactive classroom experience from your own computer. You can participate in discussions, test your knowledge and ask questions, just like in a regular classroom. These classes run similarly to a live class and are a great option for those people interested in completing their training in a typical timeframe.
Learning Objectives
After completing this course, you will be able to:
- Understand leadership and basic management skills, and how to manage resources and performance.
- Understand customer service management.
- Identify mechanisms for resolving conflict.
- Understand performance assessment tools, budgeting and controls.
- Understand the interview and recruitment process.
Who Should Attend
You should take this course if you:
- Were recently promoted into a supervisory or management role;
- Are interested in pursuing a supervisory or management role in the future;
- Are interested in obtaining or further developing your management skills, but are not certain if you want to complete the full BCWWA Management Skills Certificate Program; or
- Require continuing education units (CEUs) to maintain your Environmental Operators Certificate Program (EOCP) certification.
Certification and CEUs
This course provides 1.2 related CEUs for the following EOCP certifications:
- small wastewater systems (SWWS)
- small water systems (SWS)
- wastewater collection (WWC)
- wastewater treatment (WWT)
- water distribution (WD)
- water treatment (WT)