Location: Virtual/Online

Mon, 17 May 2021 15:00:00 GMTFri, 21 May 2021 23:00:00 GMT


Registration is now open! Please contact education@bcwwa.org to register, as online registration is unavailable at this time.


Registration deadline: May 10, 2021 at 11:30pm. 





  • Member: $999.00 + GST
  • Non-member: $1,129.00 + GST


Consider purchasing a BCWWA Membership ($109) when registering - you will receive a $130 discount on ALL courses and other select products for 1 year! Click here for Membership information.


If you are unable to register online, please contact our office for assistance. By registering for this class, you are agreeing to the terms of our customer policy.


We can also deliver this course customized to your worksite. If you would like to offer the course to several employees, please contact our office and see if a customized program at your worksite would be a better solution for you!





After completing this course, you will be able to: 


  • Understand alternative problem solving strategies, and how to apply these appropriately in a supervisory or management role.
  • Assess your leadership style, understand alternative leadership approaches, and understand and apply essential management skills including time management, conflict resolution, coaching, and the role of leaders.
  • Conduct effective meetings including creating an agenda, managing conflict, building agreement, and making decisions.
  • Understand how to effectively manage communications with peers, direct reports and senior managers.
  • Understand business systems such as asset management, information management and privacy protection.
  • Understand Employment Standards Act concepts, collective agreements, and how to manage in a unionized work environment.
  • Effectively supervise staff and conduct performance evaluations.





You should take this course if you:


  • Were recently promoted into a supervisory or management role;
  • Are interested in pursuing a supervisory or management role in the future;
  • Want to "brush-up" your management skills or take them to the next level; or
  • Require continuing education units (CEUs) to maintain your Environmental Operators Certificate Program (EOCP) certification.





This course provides 3.0 related CEUs for the following Environmental Operators Certification Program (EOCP) certifications:


  • small wastewater systems (SWWS)
  • small water systems (SWS)
  • wastewater collection (WWC)
  • wastewater treatment (WWT)
  • water distribution (WD)
  • water treatment (WT)


Certifications and exams are administered by the EOCP - please contact them for more information or to register for an exam.